Pyxi is registered with the UK Companies House under the legal name Pyxida Limited, Company Number 14187029.
You can contact us ("Pyxi", "we", or "us") by email at:
📧 [email protected]
We offer services that connect individuals for curated dinners and experiences based on shared preferences and interests (the "Services") via our website https://pyxi.ai (the "Site") and the Pyxi mobile application (the "Mobile App"), collectively referred to as the "Platform".
The Platform is owned and operated by Pyxi.
The Platform is hosted by Squarespace:
🌐 https://www.squarespace.com
These Terms of Service (the "Terms") constitute the sole agreement governing your use of the Platform and Services. By registering or using the Services, you agree to comply with these Terms in full. If you do not agree, you may not access or use the Services.
These Terms override any prior agreements. Failure by Pyxi to enforce a right does not constitute a waiver of that right.
If you download or access the Mobile App through a third-party app store or platform ("Third Party"), you acknowledge that:
To use the Services, you must warrant that:
Pyxi provides a platform to connect individuals for thoughtfully curated dinners and social experiences in small group settings.
Please note:
Starting August 11, 2025, with the introduction of our +1 feature, you acknowledge and accept that you may be seated with a pair of guests who already know each other.
Event details (e.g. location, time) are communicated in advance via the Platform. Pyxi reserves the right to change the venue or time in case of unforeseen circumstances.
Guests must attend solo unless explicitly permitted under a +1 feature. Unregistered attendees—including other Pyxi members not registered for the specific event—are not allowed.
Unless otherwise stated, the cost of food and drinks is not included in the Pyxi service fee.
You are responsible for reviewing menus and speaking directly with restaurant staff regarding allergens. While we will do our best to accommodate dietary needs, we cannot guarantee:
Notify us in advance, and we will attempt to adjust your reservation—however, accommodations are not guaranteed.
All guests are expected to maintain an atmosphere of respect, courtesy, and open-mindedness.
Dining experiences are aligned with your selected budget preference:
| Bracket | Expected Range (approximate) |
|---|---|
| £ | Under £25 |
| ££ | £25–£50 |
| £££ | Over £50 |
These are based on a main course and non-alcoholic beverage. Additional items (e.g. appetizers, alcohol, taxes, gratuity) are not included.
Payments & Transfers:
All payments are processed via third-party providers. Purchases are not refunded. Eligible bookings may
instead be transferred in accordance with our Cancellation Policy [see below p.9], available via the support
portal.
Effective from 23 June 2026
By confirming attendance at a Pyxi experience, you enter into a commitment to attend. This commitment exists to protect the experience of every other member in your pod. Pyxi reserves the right to enforce the measures set out in this section where a commitment is not honoured.
Members may cancel their booking without penalty up to 72 hours before the scheduled start time of the experience. Cancellations made within 72 hours, or failure to attend without cancellation, are subject to the fees set out in section 9.3.
One-off and non-member tickets are non-refundable. They may be transferred to another date up to 72 hours before the experience by contacting [email protected].
Where a confirmed booking is not cancelled within the 72-hour window and the attendee does not show, the following fees apply and will be charged automatically to the payment method on file:
| Experience | No comms to pod | Communicated to pod |
|---|---|---|
| Dinner, Culture & £8.99 experiences (non-member) | £6 + 👻 | £3 + 😶🌫️ |
| Dinner, Culture & £8.99 experiences (member) | Fee waived + 😶🌫️ | Fee waived |
| Party (non-member) | £15 + 👻 | £6 + 😶🌫️ |
| Party (member) | £10 + 😶🌫️ | Fee waived |
For the purposes of this section, "communicated to pod" means a written message sent to the pod group chat before the experience takes place.
Your pod group chat opens 24 hours before each experience. If you are unable to attend after this point, you are expected to notify your pod in writing via the group chat. This does not exempt you from applicable fees but may affect the severity of any attendance record applied to your profile.
Pyxi tracks attendance across all experiences. The following designations may be applied to your profile:
Pyxi operates the following escalation process for repeat non-attendance:
Pyxi recognises that genuine emergencies occur. If you were unable to attend due to a medical emergency or comparable circumstance, you may request a fee waiver and ghost removal by emailing [email protected] within 48 hours of the event. Requests are reviewed at Pyxi's discretion.
Members may view the attendance record of their matched users by default. Non-members may unlock this visibility for a one-time fee of £10, which provides anonymous, personal access to ghost status for their matched users in the 24 hours before each experience. This check is not visible to other users.
By completing a booking, you confirm that you have read and agree to this attendance policy. This confirmation is logged at the time of purchase.
While Pyxi fosters meaningful social connections, we cannot monitor or guarantee participant behavior. By using the Services, you agree to:
In emergencies, always contact your local authorities.
Pyxi investigates complaints related to misconduct. If a formal report is made, we will act based on evidence-based findings.
You agree not to:
Unsubstantiated accusations may result in suspension and potential legal consequences (e.g., defamation).
All content on the Platform (e.g., logos, graphics, software) is the property of Pyxi or its licensors. You are granted a personal, non-transferable license for non-commercial use only.
Pyxi complies with the UK GDPR and relevant data protection laws. Please review our [Privacy Policy] for full details on how we collect and process your data.
By providing us with your name and email address, you acknowledge that Pyxida Limited (commercial name Pyxi) may contact you with marketing communications about our services and related offers that may interest you. We rely on legitimate interests as our lawful basis for this type of communication and have taken steps to ensure that our use of your data respects your privacy rights.
You can opt out of marketing emails at any time by following the unsubscribe link in our messages or by contacting us directly at [email protected]. Service-related or transactional communications (such as booking confirmations or essential updates) will continue to be sent as necessary to deliver our services.
We may update these Terms at any time. Notice of significant updates will be provided via email. By continuing to use the Services after changes are made, you accept the revised Terms.
Please review the Terms when checking the box at checkout.
We are committed to respectful communication. However, Pyxi reserves the right to restrict or end communication with Users who:
To the maximum extent permitted by law, Pyxi is not liable for indirect or consequential damages. Our total liability is capped at the amount you paid to Pyxi in the 12 months preceding any claim.
Pyxi is not liable for disruptions due to force majeure events (e.g., natural disasters, health crises, strikes, fires), as recognized under UK and EU law.
These Terms are governed by the laws of the United Kingdom and the European Union.
In the event of a dispute, you agree to attempt mediation before pursuing legal action.